SmallBizGenius Analysis

Mrs. Fields receives mixed reviews, with many customers reporting issues with shipping, customer service, and order accuracy. While some appreciate the taste of the cookies, the overall experience appears inconsistent and often falls short of expectations.

Category Breakdown

Scores based on analysis of 29 recent reviews

Shipping & Delivery Issues

2.0/10

Numerous reviewers report problems with shipping, including delayed deliveries, orders not being processed on time, and high shipping costs. Some customers experienced shipments arriving late, sometimes even after the intended event, while others complained about the use of cheap transport methods despite exorbitant fees, with some shipments arriving hot.

15 reviews mention this

Customer Service Problems

3.0/10

Many reviewers express frustration with Mrs. Fields' customer service, citing long wait times, unhelpful representatives, and rude behavior. Some customers reported difficulty getting in touch with anyone, while others felt that their concerns were dismissed or not adequately addressed.

12 reviews mention this

Order Accuracy & Fulfillment

4.0/10

Several reviewers reported issues with order accuracy, such as orders not being processed, items missing, or incorrect delivery dates. Some customers also mentioned problems with the website not providing accurate tracking information.

8 reviews mention this

Cookie Quality & Taste

6.0/10

While some reviewers found the cookies delightful and flavorful, others described them as overly sweet, lacking flavor, or having a chemical taste. One reviewer described the cookies as "mediocre too sweet cookies with no flavor", while another praised them as "very delightful and flavourful."

6 reviews mention this

Gifting Experience

3.5/10

Reviewers sending gifts reported issues with messages not being included or being difficult for recipients to access, diminishing the impact of the gesture. One reviewer noted that recipients were expected to scan a QR code to see the message, which was not clearly communicated and often missed.

4 reviews mention this

Pros & Cons

What Customers Love

Some customers find the cookies delightful and flavorful. Mentioned 3x
"The cookies are very delightful and flavourful😋🍪Love them🫶🏻🫶🏻"
Efficient delivery service. Mentioned 1x
"Within minutes of placing an order... boom! Order received. A beautifully packaged box arrives, filled with my favorite signature cookies. Perfecto!"

Common Complaints

Frequent shipping delays and unreliable delivery dates. Mentioned 15x
"Order placed on 12/15/25 for delivery on/before 12/22/25. Called on 12/23/25, order was not even processed."
Poor customer service with long wait times and unhelpful representatives. Mentioned 12x
"Good luck trying to get anyone on the phone..ever."
Inaccurate orders and fulfillment issues. Mentioned 8x
"I purchased 2 tins for my receptionist and they never received them."
High shipping and handling fees for slow or inadequate service. Mentioned 4x
"Mrs. Fields uses the cheapest UPS transport - 3 days or more yet CHARGES EXHORBITANT FEES FOR SHIPPING AND HANDLING."
Gifting experience is often flawed due to missing messages or unclear instructions. Mentioned 4x
"However, when the cookies were delivered, none of our clients knew they were from us. We later learned that recipients were apparently expected to scan a QR code to see the message, but this was never clearly communicated to us as the sender, nor was it obvious or noticeable to the recipients."

Common Questions About Mrsfields

Answers derived from customer review patterns

Is Mrsfields legit and trustworthy?

Mrsfields is a legitimate company, but the reviews suggest that their service is inconsistent and unreliable. Many customers report issues with shipping delays, order inaccuracies, and poor customer service. While some customers have positive experiences, the high number of negative reviews raises concerns about their ability to consistently deliver on their promises. For small businesses, this inconsistency could be a significant risk.

Based on 25 reviews

Does Mrsfields have good customer service?

Based on the available reviews, Mrsfields' customer service is a major point of concern. Many customers report long wait times, unhelpful representatives, and difficulty resolving issues. Some reviewers even describe the customer service as rude and confrontational. This suggests that getting support from Mrsfields can be a frustrating and time-consuming experience.

Based on 12 reviews

Is Mrsfields worth it for small business?

For small businesses, Mrsfields presents a risky proposition. While the cookies themselves may be appealing, the frequent issues with shipping, order accuracy, and customer service could reflect poorly on your business. The potential for delayed gifts, missing messages, and frustrated recipients outweighs the convenience of ordering online. It's advisable to explore alternative options with more reliable service and positive customer feedback.

Based on 10 reviews

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